Terms and Conditions
Before you book a trip with High Route Adventure Pvt. Ltd., we recommend that you carefully review all the following Terms and Conditions. This agreement constitutes a legally binding contract between you (the client) and our company, and becomes effective from the date you confirm your booking with us.
(The term ” Trip” used in the company website and Terms and Conditions refers to the itineraries of tours, treks, sightseeing, hiking, climbing, mountaineering, expeditions, or holidays unless stated otherwise.)
The services that we, High Route Adventure Pvt. Ltd offers to our clients are based on the Terms and Conditions mentioned below.
About Us
High Route Adventure Pvt. Ltd. is an authorized adventure travel company licensed by the Government of Nepal. We are affiliated with prominent national and international organizations and operate from our office in Kathmandu, Nepal. Our commitment is to deliver safe, memorable, and responsibly planned trips to our clients.
Nepal Trip Booking Policy
Agreement to Terms:
- By confirming a booking, you acknowledge full acceptance of these Terms and Conditions.
- A booking confirmation (via email, WhatsApp, or other stated method) will be issued to you after we receive the payment receipt.
Deposit:
- To confirm a booking/reservation, you need to pay 20% of the total trip cost. This advance payment is non-refundable. However, you can use it as a lifetime deposit for future treks in Nepal. Remember, you can transfer the trip if you want for your family or recommend a person.
- The rest of the amount can be paid after you arrive in Nepal. All payments must be fully cleared before the start of the trip.
Payment:
- We accept Bank transfer, Western Union, Credit Card, PayPal (if applicable), Cash and other secure payment gateways depending on the region.
- After making the payment, you need to send us a scanned copy of the deposit slip or payment confirmation along with the payment details.
- We will not be responsible for any incorrect payments, transfer errors, or additional bank charges incurred during the transaction.
Bank Details for Payment
| Account No: 13201050043915 | |
| Account Name: High Route Adventure Pvt. Ltd. | |
| Swift Code: NIBLNPKT | |
| Account Type: Saving | |
| Office Address: Mitranagar-26 Kathmandu, Nepal | |
| Bank Address: Thamel, Kathmandu, Nepal |
Reservation Rights:
- We retain the right to cancel any booking if circumstances beyond our control (e.g., civil unrest, natural disasters, political strikes) jeopardize safety or services.
Special Requests:
- Notify us of any special requirements (e.g., dietary needs, hotel preferences) at the time of booking.
- We will endeavor to accommodate such requests, but we cannot guarantee fulfillment of post-booking inquiries.
Last Minute Booking Policy
Bookings may be made up to one day before departure, subject to seat availability. The full amount must be paid during booking, and this payment cannot be refunded.
Cancellation and Refund Policy (Nepal Trip)
If you need to cancel your trip, the request must be submitted at least 30 days before the scheduled departure date. Clients must send an email explaining the reason for the cancellation in detail. After reviewing the request, the company may refund up to 80% of the advance payment. Please note that the initial deposit is non-refundable if the full booking amount has not been paid.
If the cancellation is made around 15 days before the departure, the client must notify High Route Adventure by email and provide a clear explanation. Depending on the situation, the company may return up to 30% of the advance payment and up to 60% of other payments made.
If the trip is cancelled within 15 days of the departure date, no refund will be provided according to the company’s no-refund policy.
However, if you plan to claim trip cancellation insurance, our team can assist by providing the necessary supporting documents, such as payment receipts and booking confirmations.
Trip Cancellation by High Route Adventure Policy
If we are unable to start or continue the trip because of special situations such as bad weather, legal restrictions, or political issues, we will give you a full refund, except for any bank transfer or processing fees.
If High Route Adventure needs to make major changes or cancel the trip, we will inform you by email and explain the reason. We will also send a new plan or alternative option.
You will have three working days to review the changes and respond. We will send another reminder after seven days. If we do not receive any reply within that time, we will assume that you agree with the changes.
No-Show & Late Cancellation Policy
If a client fails to notify High Route Adventure at least 72 hours before the scheduled tour and does not show up on the day of the trip, no refund will be issued.
Trip Rescheduling Policy
If you need to postpone, move the trip to an earlier date, reschedule, or transfer your booking to another person, you must inform High Route Adventure at least three weeks before the departure date. This service can be arranged without any extra charge.
If your trip is rescheduled or cancelled, we will arrange another trip with the same value as your original booking. However, any services that have already been used cannot be refunded.
If your trip includes flights, hotel bookings, or other services, you must contact the company to check the possibility of rescheduling or refunds, as these depend on the service providers.
During the trip, if unexpected situations occur, the trekking route or itinerary may need to be changed. In such cases, High Route Adventure reserves the right to adjust the itinerary for safety and practical reasons.
Early Return Policy
If the client is unable to complete the trip or decides to return early for any reason, High Route Adventure is not responsible for refunding any expenses such as meals, accommodation, or other services used during the trip. If the client breaks the law during the trip and is forced to leave the destination or country, the company is not liable for any refunds. If the trip is cut short or cannot be completed due to reasons from High Route Adventure, we will refund the amount after deducting any expenses already incurred during the trip.
Passport and Visas
To enter Nepal, your passport must be valid for at least 6 months. You can obtain a Nepal tourist visa either from a Nepalese consulate in your country or on arrival at Tribhuvan International Airport. For convenience, you can fill out the Nepal Tourist Visa form online. This visa is valid for 15 days, and you must present a printed copy of the form at immigration upon arrival. All necessary permits for your trip, which are included in your package, will be arranged by High Route Adventure. To process these permits, you need to provide scanned copies of your passport, passport-sized photos, and travel insurance.
Unforeseen Circumstances Disclaimer
All trips organized by High Route Adventure in Nepal are carried out in accordance with the rules and regulations set by the Nepalese government. However, High Route Adventure is not responsible for any changes to the itinerary caused by unforeseen circumstances beyond our control. These may include last-minute changes in government rules, political situations (local or national), natural disasters, pandemics, government restrictions, weather conditions, client health issues, road closures, conflicts, demonstrations, flight delays or cancellations, and similar events. High Route Adventure is not liable for any expenses incurred under such circumstances. We strongly recommend that you have travel insurance that covers trip cancellations and emergency helicopter evacuations.
Your Choices and Rights
You have rights concerning your personal information. You can access, correct, or request the deletion of your data by contacting us using the information provided below. You may also have the right to object to or limit certain types of data processing. We respect your choices and will honor your requests in accordance with applicable laws and regulations.
Third-Party Services
Our services may include access to external websites or services that are not managed or controlled by us. We are not responsible for the content, privacy practices, or actions of these external sites. We encourage you to read the privacy policies and terms of use of any external websites before sharing your personal information with them.
Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our information practices. When significant changes occur, we will notify you by posting the revised Privacy Policy on our website or through other appropriate communication channels. By continuing to use our services after the updated Privacy Policy takes effect, you agree to the revised terms.
Trip Risks and Acknowledgment
Although High Route Adventure takes all reasonable measures to ensure your safety, adventure trips involve inherent risks. These can include injury, illness, property loss, or serious accidents due to physical exertion, altitude, weather, or other natural events. By participating in the trip, you accept these risks and agree that High Route Adventure and its staff are not liable for any incidents that may occur during your journey.
Insurance Coverage
We highly recommend that all clients arrange travel insurance to protect against a variety of potential risks. This includes coverage for weather-related disruptions, illness, personal injuries, loss or damage to property, medical expenses, emergency helicopter evacuations, trip cancellations, natural disasters, and accidental death. Please note that High Route Adventure is not responsible for any costs or expenses that are not covered by your travel insurance policy.
Domestic Flight/Transport Delay/Cancellation/Extra Money
Delays or cancellations of domestic flights are common in mountainous regions, especially during treks in areas like the Everest and Manaslu region, due to bad weather. Similarly, road transport may also face delays or cancellations because of poor road conditions. In such situations, High Route Adventure is not responsible for any additional costs or inconveniences. For flights between Lukla and Kathmandu, a chartered helicopter may sometimes be required in case of delays or cancellations. The cost is typically shared among 5 passengers, and it is recommended that clients have a minimum of $600 per person (one way) ready for such emergencies. Clients are fully responsible for any expenses related to helicopter services, and High Route Adventure is not liable for these costs.
Traveler Health and Fitness Requirements
Before undertaking a high-altitude trek in the Himalayas, it is important to have a reasonable level of physical fitness. We recommend consulting your physician to ensure you are medically prepared for the journey. If you have any chronic illnesses, disabilities, or allergies, you should inform High Route Adventure when making your booking. Please note that the walking durations and distances listed in the itinerary are approximate and may vary depending on individual fitness levels and conditions on the trek.
Children and Minors
All travelers under the age of 16 must be accompanied by a parent or legal guardian. Complimentary accommodation for children is provided by sharing existing beds in the room. Additional services, such as horse riding or back riding, can be arranged for children upon prior request during the booking process.
Bookings Through Agents or Partners
All tour packages booked with High Route Adventure through third-party websites such as TripAdvisor, Booking.com, or similar platforms are subject to the terms and conditions on our website. Additionally, you are also bound by the terms and conditions of the third-party platform used to make the booking. High Route Adventure is not responsible for any refunds or claims related to bookings made through these partner websites.
Discount and Offer Policies
High Route Adventure reserves the right to modify or cancel details of discounted trips or giveaway packages without prior notice. Discounts and free trips are non-transferable and can only be used by the traveler who booked or earned them. The trip must be booked promptly by paying the required advance, and the trip should be taken on the specified dates. Any delay in booking or travel may result in additional charges.
Feedback and Complaints
If you have any concerns, complaints, or feedback regarding your trip or related services, please inform our staff immediately. We strive to address and resolve issues promptly, as ensuring our clients’ satisfaction is our top priority. You may also share your feedback or report concerns directly to the tour operator during the trip.
Participant Behavior and Conduct Policy
All clients are expected to follow the instructions and guidelines provided by the trip leader, guide, or company representatives throughout the trip. High Route Adventure reserves the right to terminate a client’s participation in the trip in cases of misconduct, such as damaging property, disturbing other travelers, engaging in illegal activities, or other inappropriate behavior. No refunds or compensation will be provided to individuals who are removed from the trip for such reasons.
Dispute Resolution and Jurisdiction
The company’s terms and conditions are regulated under Nepalese law. Any disputes or disagreements arising from these terms will be resolved exclusively by the Kathmandu District Court, Patan High Court, or the Supreme Court of Nepal. No legal proceedings may be initiated in foreign courts, and both parties agree that the courts listed above are the sole authorities for addressing any claims.
Explore Responsibly. Travel Safely.
High Route Adventure Pvt. Ltd. | Kathmandu, Nepal
