Terms and Conditions
Before you book a trip with High Route Adventure Pvt. Ltd., we recommend that you carefully review all the following Terms and Conditions. This agreement constitutes a legally binding contract between you (the client) and our company, and becomes effective from the date you confirm your booking.ve a trip with us.
(The term ” Trip” used in the company website and Terms and Conditions refer to the itineraries of tours, treks, sightseeing, hiking, climbing, mountaineering, expedition, or holidays unless stated otherwise.)
The services that we, High Route Adventure Pvt. Ltd offers to our clients are based upon the Terms and Conditions mentioned below.
About Us
High Route Adventure Pvt. Ltd. is an authorized adventure travel company licensed by the Government of Nepal. We are affiliated with prominent national and international organizations and operate from our office in Kathmandu, Nepal. Our commitment is to deliver safe, memorable, and responsibly planned trips to our clients.
Booking Conditions
Agreement to Terms:
- By confirming a booking, you acknowledge full acceptance of these Terms and Conditions.
- A booking confirmation (via email or other stated method) will be issued to you after our receipt of the required deposit.
Deposit and Payment:
- A non-refundable 20% deposit of the total trip cost is required at the time of booking.
- Full payment is due 10 days prior to departure for group trips and 30 days prior for private trips.
- Payment methods include bank transfer, Western Union, credit card, PayPal (if applicable), cash on arrival (if available), and other secure payment gateways depending on the region.
- For bank transfers, clients must provide a scanned deposit slip with their payment details.
Reservation Rights:
- We retain the right to cancel any booking if circumstances beyond our control (e.g., civil unrest, natural disasters, political strikes) jeopardize safety or services.
Validity of Prices
- Prices listed on www.highrouteadventure.com are in USD per person and based on current exchange rates.
- Prices and availability are subject to change without notice due to exchange rate fluctuations or unforeseen events.
- Itineraries, routes, and departure times may also be adjusted in such cases, with any additional costs borne by the client.
Bank Details for Payment
| Account No: 13201050043915 | |
| Account Name: High Route Adventure Pvt. Ltd. | |
| Swift Code: NIBLNPKT | |
| Account Type: Saving | |
| Office Address: Mitranagar-26 Kathmandu, Nepal | |
| Bank Address: Thamel, Kathmandu, Nepal |
Traveling With Children
- Children (2–11 years) must be accompanied and supervised by a parent/legal guardian at all times.
- Free accommodation for children involves sharing existing beds in the room.
- Services such as horse riding or back riding for children may be arranged upon prior request during booking.
Special Requests
- Notify us of any special requirements (e.g., dietary needs, hotel preferences) at the time of booking.
- We will endeavor to accommodate such requests, but cannot guarantee fulfillment of post-booking inquiries.
Cancellation Terms/Refunds
| Cancellation Timeline | Refund Percentage |
|---|---|
| Cancellation before full payment | 80% of total cost (less 20% non-refundable deposit) |
| Full payment received, client cancels | 45% refund of total trip price (20% deposit + 25% of remaining balance) |
| Cancellation due to force majeure (e.g., natural disasters) | Rebook onto similar trips or refund remaining balance after deducting expenses |
Postponements/Transfers:
- Amendments to bookings (e.g., name changes, rescheduling) require 14 days’ notice and a $100 administrative fee.
Liability & Safety
High Route Adventure Pvt. Ltd. is not liable for injuries, damages, or losses arising from:
- Adventure activities or natural disasters.
- Civil unrest, political strikes, or terrorist activities.
- Client actions or pre-existing health conditions.
- Clients must disclose all health conditions during booking and ensure they are fit for travel.
Insurance Requirements
- Mandatory coverage for travel and medical insurance is required.
- Clients must present proof of insurance upon joining the trip; failure to do so may result in trip cancellation.
Documentation & Legal Compliance
Clients are solely responsible for ensuring the validity of passports, visas, and exit/re-entry documents.
Non-compliance with Nepal’s legal requirements may result in fines or penalties, which the client must reimburse to the company.
Force Majeure & Unforeseen Events
We reserve the right to modify itineraries or cancel trips due to:
- Unpredictable weather or natural disasters.
- Acts of war, terrorism, or political instability.
- Closure of trails or services beyond our control.
- In such cases, we will work to provide alternative trips or refund remaining amounts after deducting incurred costs.
Governing Law & Disputes
- Commitment to Service: We are dedicated to providing the best possible service throughout your trip.
- Contact for Concerns: If you have any concerns or complaints, please reach out to us within 10 days of your departure.
- How to Reach Us:
- Call: +977-9851058664
- Email: info@highrouteadventure.com
Final Notes
- High Route Adventure Pvt. Ltd. reserves the right to update these Terms and Conditions at any time.
- Continued use of our services post-booking signifies acceptance of the current Terms and Conditions.
By booking with High Route Adventure Pvt. Ltd., you affirm your understanding of these policies and agree to adhere to them. For unaddressed inquiries, contact our team directly for clarification.
Explore Responsibly. Travel Safely.
High Route Adventure Pvt. Ltd. | Kathmandu, Nepal
